Aviator Gear: one stop
for the whole squadron.
Aviator Gear are the creators of custom-crafted squadron gear for active and veteran enthusiasts alike.
Built by a pilot, for his squadron.
The team at Aviator Gear are the leading authorities in everything that takes to the skies. Their owner, Cory "Trap" Bower, was a Lieutenant in the US Air Force and quickly realized there was a gap in the availability of squadron gear. Things like patches, tags, tail flashes, and plaques were hard to find, and all from different vendors.
Why doesn't someone just put all this stuff in one place? It'd make everyone's life a heck of a lot easier.
Fast-forward a decade and three more flying assignments, and Cory decided he was going to be that someone: the person who created the place where everyone could go to get exactly what they needed to take care of their squadron.
A team trained to sky-high standards.
With a careful, precise implementation, Aviator Gear moved their customer service operations to Beyond the Call, supported by:
- A complete knowledge transfer, so our agents fully understood the brand and product.
- A constant channel of communication between our management team and Aviator Gear for a smooth handover.
- A thorough training process and technology walkthrough, so every agent met Aviator Gear's sky-high standards.
- Custom-tailored tooling to launch the campaign and sustain a one-of-a-kind experience across phone, email, and social media.
Beyond the Call bridged the gap quickly with a dedicated team that worked in close tandem with the Aviator Gear team.
A 24/7 team, up in a month.
Within the first month, Aviator Gear could boast a 24/7 customer service team, freeing them to pivot toward growing the business through social media marketing and lead tracking. To date, calls and social inquiries are answered in a timely, accurate way.
Ready to see the results for yourself?
AI-first · Human-Driven.
One call and we'll show you.