Tools we work with
Native integration with your support stack.
No "submit a ticket" handoffs. No late-night CSV exports. We plug into the tools you already run.
AI handles the 70% of tickets that are routine. Trained operators handle the 30% that aren't. Your CSAT goes up. Your cost per contact goes down. Your team finally sleeps.
"Where's my order?" "How do I reset my password?" "What's your return policy?" These tickets shouldn't be touching a human in 2026. But for most companies, they do, at scale, every day, on overnight shifts.
Meanwhile, the conversations that do need a human (the angry escalation, the wavering renewal, the confused enterprise admin) get handled by agents who are tired, rushed, or new.
We fix the math. AI agents resolve the routine 70%. Our trained human operators are paid above market, tenured, and embedded in your product. They own the 30% that move the metrics.
Custom-trained AI agents that resolve Tier-1 tickets (order status, password resets, eligibility checks, refunds) without ever pulling a human in. Tuned to your product, your tone, and your edge cases.
The escalations, the angry customers, the complex cases. All handled by operators who've been on your account for months, not minutes. We pay above market so our people stay; our attrition is a third of industry average.
Voice, chat, email, social, SMS, in-app. Your customers reach you where they want. We unify the conversation across channels so no one repeats themselves and nothing falls through.
Live dashboards showing CSAT, AHT, FCR, deflection rate, and ticket trends. Weekly business reviews with your team. No vanity metrics, no PDF reports two weeks late.
These are typical ranges across our customer support engagements. Your exact targets get set in the first two weeks based on your baseline data.
We embed in your CX data: tickets, calls, CSAT scores, churn signals. We map your top 10 contact reasons, your worst-performing channels, and where humans are doing AI-able work.
We build the AI deflection workflows for the routine contact reasons. We hire and onboard your dedicated operator team. We integrate with your stack (Zendesk, Intercom, Salesforce, Slack).
Soft launch on a slice of your volume. We watch every interaction. We tune the AI, refine the human playbooks, and dial-in the escalation paths. Your team has full visibility throughout.
Full volume live. Weekly business reviews with KPIs you signed off on. Continuous AI retraining, operator coaching, and workflow improvement. The numbers compound from here.
The right workflows, compliance posture, and operator training shift by industry. Pick yours to see how we'd run it.
No "submit a ticket" handoffs. No late-night CSV exports. We plug into the tools you already run.
"Their AI-driven workflows cut our Tier-1 ticket volume by 64% in the first quarter. The human team handles our escalations like they've been employees for years. Our CSAT went from 87 to 96."
30-minute discovery call. We'll walk through your current ticket data and show you exactly where deflection wins are sitting, plus what we'd do in the first 30 days.