Customer Experience

Customer support that actually scales with your business.

Q: How fast can you get a team live?

Four weeks from contract signature to full-volume live, in most cases. We've done it in two for urgent migrations. The first two weeks are diagnosis and design; week three is soft launch on a slice of volume; week four is full cutover.

Q: Do your operators sit in our Slack, Linear, etc.?

Yes. Your dedicated team is embedded in your tools and reports to your CX lead. They're an extension of your company, not a separate vendor. Daily standups optional, weekly business reviews mandatory.

Q: What happens to our existing support team?

It depends on what you want. Some clients use us to augment an existing team during peak hours. Others migrate fully. Most do a hybrid: we own Tier-1 and overflow; their team owns enterprise accounts and product specialists. We'll help you design the right split.

Q: How does the AI actually resolve tickets?

We deploy custom AI agents trained on your knowledge base, product behavior, and historical tickets. They handle routine contact reasons end-to-end: answering, executing actions in your stack, and confirming. Anything they can't handle escalates to a human with full conversation context, so the customer never repeats themselves.

Q: What's the pricing model?

Outcomes-tied, not seat-based. We price against the KPIs you sign off on: typically CSAT, AHT, and total cost per resolved ticket. Pricing scales with volume and complexity. We share full pricing on the strategy call once we understand your shape.

Q: Is this SOC 2 / GDPR / HIPAA compliant?

SOC 2 Type II by default. GDPR built into our EU/Lisbon hub. HIPAA-ready environments for healthcare clients. We'll match your compliance posture exactly. That's table stakes, not an upsell.

AI handles the 70% of tickets that are routine. Trained operators handle the 30% that aren't. Your CSAT goes up. Your cost per contact goes down. Your team finally sleeps.

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The problem

Most tickets shouldn't reach a human.

"Where's my order?" "How do I reset my password?" "What's your return policy?" These tickets shouldn't be touching a human in 2026. But for most companies, they do, at scale, every day, on overnight shifts.

Meanwhile, the conversations that do need a human (the angry escalation, the wavering renewal, the confused enterprise admin) get handled by agents who are tired, rushed, or new.

We fix the math. AI agents resolve the routine 70%. Our trained human operators are tenured and embedded in your product. They own the 30% that move the metrics.

What we deliver

Four pillars.
One support function.

PILLAR 01

AI-first resolution

Custom-trained AI agents that resolve Tier-1 tickets (order status, password resets, eligibility checks, refunds). Tuned to your product, your tone, and your edge cases.

PILLAR 02

Tenured human operators

The escalations, the angry customers, the complex cases. All handled by operators who've been on your account for months, not minutes. Our attrition is a third of industry average.

PILLAR 03

Omnichannel coverage

Voice, chat, email, social, SMS, in-app. Your customers reach you where they want. We unify the conversation across channels so no one repeats themselves and nothing falls through.

PILLAR 04

Real-time reporting

Live dashboards showing CSAT, AHT, FCR, deflection rate, and ticket trends. Weekly business reviews with your team. No vanity metrics, no PDF reports two weeks late.

Indicator targets

Real numbers.
The kind that move your business.

Ranges we target across our customer support engagements. Your exact targets get set in the first two weeks based on your baseline data.

60–80%

AI deflection rate

on Tier-1 contacts

< 2min

Average response time

across live channels

96%+

Average client CSAT

90-day rolling avg.

35–50%

Cost-per-contact reduction

vs. previous in-house

How it works

Go live.
Phases to steady state.

Diagnose

We embed in your CX data: tickets, calls, CSAT scores, churn signals. We map your top 10 contact reasons, your worst-performing channels, and where humans are doing AI-able work.

Design

We build the AI resolution workflows for the routine contact reasons. We hire and onboard your dedicated operator team. We integrate with your stack (Zendesk, Intercom, Salesforce, Slack, or whatever it is).

Deploy

Soft launch on a slice of your volume. We watch every interaction. We tune the AI, refine the human playbooks, and dial-in the escalation paths. Your team has full visibility throughout.

Operate

Full volume live. Weekly business reviews with KPIs you signed off on. Continuous AI retraining, operator coaching, and workflow improvement. The numbers compound from here.

Industries

Different stakes by vertical.
Support tuned to each.

The right workflows, compliance posture, and operator training shift by industry. We build for yours.

Telecom

SaaS

Book a call

Tools we work with

Native integration.
With the stack you already run.

No "submit a ticket" handoffs. No late-night CSV exports. We plug into the tools you already run.

Fin

Zendesk

Intercom

Freshdesk

Gorgias

Salesforce

HubSpot

Twilio

Aircall

RingCentral

Dialpad

Amazon Connect

Dialogflow

Slack

FAQ

Questions buyers ask us.

How fast can you get a team live?

Four weeks from contract signature to full-volume live, in most cases. We've done it in two for urgent migrations. The first two weeks are diagnosis and design; week three is soft launch on a slice of volume; week four is full cutover.

Do your operators sit in our Slack, Linear, etc.?

Yes. Your dedicated team is embedded in your tools and reports to your CX lead. They're an extension of your company, not a separate vendor. Daily standups optional, weekly business reviews mandatory.

What happens to our existing support team?

It depends on what you want. Some clients use us to augment an existing team during peak hours. Others migrate fully. Most do a hybrid: we own Tier-1 and overflow; their team owns enterprise accounts and product specialists. We'll help you design the right split.

How does the AI actually resolve tickets?

We deploy custom AI agents trained on your knowledge base, product behavior, and historical tickets. They handle routine contact reasons end-to-end: answering, executing actions in your stack, and confirming. Anything they can't handle escalates to a human with full conversation context, so the customer never repeats themselves.

What's the pricing model?

Outcomes-tied, not seat-based. We price against the KPIs you sign off on: typically CSAT, AHT, and total cost per resolved ticket. Pricing scales with volume and complexity. We share full pricing on the strategy call once we understand your shape.

Is this SOC 2 / GDPR / HIPAA compliant?

SOC 2 Type II by default. GDPR built into our EU/Lisbon hub. HIPAA-ready environments for healthcare clients. We'll match your compliance posture exactly. That's table stakes, not an upsell.

Let's talk

Ready to turn support into your edge?
AI-first · Human-Driven.

One call and we'll show you.