Six service lines.
One operating system behind them.

Customer Support

Tier-1 and tier-2 resolution across voice, chat, email, and social. AI-deflected first. Human-escalated when it matters.

• 24/7 omnichannel coverage across 7 global hubs
• Native integrations with Zendesk, Intercom, Freshdesk, Gorgias, Salesforce
• AI deflection rate averaging 60–70% on Tier-1 contacts
• Dedicated team trained on your product, your tone, your SLAs
• CSAT and AHT reported in real-time dashboards you can audit

Sales & Conversion

Trained operators who close. Inbound conversion, outbound qualification, and retention plays designed around your funnel, not a generic call script.

• Inbound conversion optimization (cart recovery, upsell, cross-sell)
• Outbound qualification and SDR augmentation
• Win-back and retention motions tied to churn signals
• AI-assisted call coaching that improves close rates over time
• Pay structure tied to conversion: we win when you do

Customer Onboarding

The first 30 days decide whether a new customer stays. We make sure they do, with a guided onboarding motion that combines automation and human touch.

• Personalized welcome flows triggered on sign-up events
• Live activation calls for high-value accounts
• Product walkthroughs, integration setup, and first-week check-ins
• Health scoring to flag at-risk accounts before they churn
• Hand-off protocols to your CSM team when accounts mature

Technical Support

L1 through L3 troubleshooting, integration support, and product onboarding. Staffed by engineers, not script-readers.

• Engineering-track operators with CS or related degrees
• Direct integration with Jira, Linear, GitHub, and PagerDuty
• Documented escalation paths into your engineering team
• Post-incident reviews and pattern-detection across the ticket stream
• Available across enterprise SaaS, fintech, AI, and developer-tools verticals

Back-Office & Finance

Bookkeeping, payroll, claims, order processing, and HR admin. Handled with the precision your audit team expects.

• Full-cycle bookkeeping and accounts payable / receivable
• Payroll processing across multiple jurisdictions
• Claims and order processing with audit-ready trail
• HR administration: onboarding, benefits, leave management
• SOC 2 Type II controls on every workflow

Data & Content Moderation

Annotation, content moderation, data processing, and quality assurance, at the scale and accuracy AI training and trust-and-safety demand.

• Data labeling for ML training (text, image, audio, video)
• Content moderation across user-generated platforms
• Mental health support and rotation policies for moderator teams
• Quality assurance for AI model output (RLHF, eval, red-teaming)
• Native experience working with AI-first companies

Digital Marketing

SEO, paid media, content production, and social management, delivered by a team that's been embedded in your CX data and knows what your customers actually say.

• SEO strategy informed by ticket-volume and search-intent data
• Paid media management across Google, Meta, LinkedIn
• Content production: blog, video, social, email sequences
• Community and social management across major platforms
• Tight feedback loop with your CX team