Multiple service lines.
One system behind them.
Every engagement runs on one backbone: AI on the routine, trained humans on the rest, and a shared data layer that makes both sharper.
Customer Support
Tier-1 and tier-2 resolution across voice, chat, email, and social. AI first. Humans when it matters.
- 24/7 omnichannel coverage. Always on.
- SOC 2 Type II, GDPR, and HIPAA-ready controls on every workflow
- Resolves the most complex queries on every channel
- Native integrations with Zendesk, Intercom, Freshdesk, Gorgias, Salesforce, or whatever you're on.
- Dedicated team trained on your product, your tone, your SLAs
- Real-time dashboards you can understand
Technical Support
L1 through L3 troubleshooting, integration support, and product onboarding. Staffed by experts, not script-readers.
- Prequalified operators, vetted, trained and ready to rock
- Direct integration with your tech stack
- Documented escalation paths into your engineering team
- SOC 2 Type II, GDPR, and HIPAA-ready controls on every workflow
- Post-incident reviews and pattern-detection across the ticket stream
- Available across enterprise SaaS, fintech, AI, and other verticals
Sales & Conversion
Trained operators who close. Inbound conversion, outbound qualification, and retention plays designed around your funnel, not a generic call script.
- Inbound conversion optimization (cart recovery, upsell, cross-sell)
- Outbound qualification and SDR augmentation
- SOC 2 Type II, GDPR, and HIPAA-ready controls on every workflow
- Win-back and retention motions tied to churn signals
- AI-assisted call coaching that improves close rates over time
- Pay structure tied to conversion: we win when you do
Customer Onboarding
The first 30 days decide whether a new customer stays. We make sure they do. AI guides the routine. Humans handle the high-value moments.
- Personalized welcome flows triggered on sign-up events
- Live activation calls for high-value accounts
- SOC 2 Type II, GDPR, and HIPAA-ready controls on every workflow
- Product walkthroughs, integration setup, and first-week check-ins
- Health scoring to flag at-risk accounts before they churn
- Hand-off protocols to your CSM team when accounts mature
Back Office
Bookkeeping, payroll, claims, order processing, and HR admin. Handled with the precision your audit team expects.
- Full-cycle bookkeeping and accounts payable / receivable
- Payroll processing across multiple jurisdictions
- Claims and order processing with audit-ready trail
- HR administration: onboarding, benefits, leave management
- Integrates with the software you already use
- SOC 2 Type II, GDPR, and HIPAA-ready controls on every workflow
Digital Marketing
SEO, paid, content, social. From a team embedded in your CX data. We know what your customers actually say. We use it.
- SEO strategy informed by ticket-volume and search-intent data
- Paid media management across Google, Meta, LinkedIn
- Content production: blog, video, social, email sequences
- Community and social management across major platforms
- Tight feedback loop with your CX team
Data & Content Moderation
Annotation. Moderation. RLHF. QA. The scale AI training demands. The accuracy trust-and-safety can't compromise on.
- Data labeling for ML training (text, image, audio, video)
- Content moderation across user-generated platforms
- Mandatory rotation policies and dedicated support for moderator teams
- Quality assurance for AI model output (RLHF, eval, red-teaming)
- Native experience working with AI-first companies
We work where you work.
Not around it.
Native integrations across the tools that run your business. No "submit a ticket" data hand-offs, no late-night CSV exports.
Ready to see the results for yourself?
AI-first · Human-Driven.
One call and we'll show you.